At Daisy - Bellee, we are committed to delivering high-quality consultancy services tailored to our business clients. This Refund Policy outlines the terms under which refunds may be issued for B2B consultancy services.

1. Eligibility for Refunds

Refunds will be considered under the following conditions:

Service Not Delivered: If the agreed consultancy service was not delivered as outlined in the signed agreement or scope of work (SOW).

Delayed Service: If there is a delay of more than 5 business days beyond the agreed timeline without a valid reason or mutual agreement.

Unsatisfactory Service: If the service delivered is proven to be significantly below industry standards and all attempts at resolution have failed.

2. Non-Refundable Conditions

Refunds will not be issued in the following cases:

If the client has changed their mind after the service has commenced.

If the client has not provided required documentation or access to enable delivery.

For completed services where the agreed deliverables were provided.

For cancellations made less than 5 days before the scheduled consultancy service.

3. Partial Refunds

In cases where partial services have been rendered, a pro-rated refund may be considered after deducting:

Hours already worked

Administrative or processing fees

Any third-party costs incurred

4. Process for Requesting a Refund

To request a refund, please follow these steps:

Submit a formal refund request in writing to contact@daisy-bellee.com within 5 days of the issue.

Include the contract ID, invoice number, and detailed reason for the request.

Our team will acknowledge receipt within 2 business days and complete an internal review within 7 business days.

If approved, refunds will be processed to the original payment method within 5 business days.

5. Dispute Resolution

All the approved refunds under the refund policy will be credited within 5-7 business working days.